Marketing Communications Professionals – Customer Communications Management Heralds a New Paradigm

Marketing Communications professionals should develop a vision for enterprise marketing communications before rushing into inviting Customer Communications Management Suppliers to demonstrate how their products could help your company.

A new vision has to be developed because marketing communications professionals now have a completely new way of working.

Gone are the days where a companies direct mail and transactional mail need to be separated and handled by different company functions or different suppliers. Gone are the days where large project teams have to be formed to make simple changes to documents. Gone are the days where the task of making a change to corporate positioning are a huge and expensive task and gone are the days of fragmented customer messaging due to disparate customer communications processes.

Companies have always tried to derive a corporate vision for customer communications, a grand plan and a grand scheme to give the markets it serves clarity of brand understanding, but the issue of complexity has always been a barrier to this plan.

Now, the opportunity that unified Customer Communications Management offers is one of fulfillment of vision, of an ability to execute and of an ability to drive business advantage.

It is because of this opportunity to execute that the marketing communications professional should focus on a new vision first and not a rehash of the old version made easier. The scope is now broader.

Now, it is possible to communicate across a diverse set of channels with ease, to deliver coherent meaningful messages into differing market segments but to retain an appeal in each of those segments. It is about the opportunity to interact, to learn and to deliver value, a value that is meaningful to each customer as an individual.

The vision should come back to marketing basics. Segment the market, identify a product, service or overall company appeal and learn to drive value in those communications. It means that a company can drive its brand values in a fashion that is adaptive to changing market conditions.

In doing this, we don’t just communicate differently, we create a new kind of company, a company that is adaptive, that is continuously learning, that delivers its key objectives in a measurable, proven fashion.

Marketing communications professionals have new power in their hands. A way to reach the market that was previously impossible. It is only in very recent years that this has become possible. It means that a product does not have to be marketed with common brand values across different segments. Companies can continue to focus upon core segments but can become much more adaptive to emerging segments, segments in which it would previously have been a very difficult, length and costly environment to compete.

We call this marketing agility, the ability to take reasoned, measured analysis and quickly deliver a response to that analysis, to test the credibility of the analysis and to improve on the next iteration, bringing market segments into focus not on the basis of a hunch or, just a historical analysis (this is important still) but on live events, events to which the changing response can materialise faster than ever before.

This is in our view, a new paradigm for marketers and one whose impacts much be considered carefully before jumping straight into the focus of technology and process decisions – this can come once the vision for the agile marketing communications organisation has been established.

Avoid what you used to do but just a little better, take hold of this new agility, embrace it and define it. This is how Customer Communications Management can be utilised to deliver marketing excellence.

What is Internet Marketing Communication?

There are a couple of reasons why internet marketing communication is important. It all depends on which aspect you are looking at if you would like a definitive answer to the question first you would have to decide on which point of view you are coming from.

From website consultants point of view, internet marketing communication is important because everyone needs to be on the same page and in tune with one another. A plan must be thoroughly that out and executed. To gain importance to your page or pages and authority of your site a tight web needs to be weaved. And this requires good internet marketing communication as any team of professionals need to have a good stable form of communication. Mostly to make sure the team is in sync and able to execute the plan thoroughly. If it is not you could create one of the best websites imagined and other than the handful of people you get to view it the rest of the world would not even know it existed. That wouldn’t be very profitable now, would it? Not to mention a huge waste of time effort and money.

Now to go on from and start looking at internet marketing communication from an SEO / Marketers point of view, on the other hand, is a whole different story. the communication in this field is usually structured more along the lines of what is and isn’t currently working. with the ever changing algorithms of various search engines, we need to stick together and stay on top of things. From one day to the next if internet marketing communication isn’t a priority it could really mean fail or succeed for a lot of us.

Which leads me to a webmasters point of view on internet marketing communication. All websites/webmasters have some sort of communication. Or at least should have. Even the big boys like Google or YouTube need to communicate with each other to see exactly what people are searching for. They even hire website consultants to help the interpret the information. How the interact with sites etc. Whether it is within their own network or with partners they are teamed up or just socialize with. It’s important for these guys to communicate to stay on top of their game just as anyone else in the field needs to do.

From pay per click marketing advertisers to SEO enthusiast around the world even to anyone involved in marketing, communication plays a key role in today’s Web 2.0.

Integrated Marketing Communications: Why Is It Important?

Managing and coordinating the entire communications process calls for integrated marketing communications (IMC). But what is IMC and why is it important?

By definition, integrated marketing communications is a concept of marketing communications planning that recognizes the added value of a comprehensive plan. Such plan evaluates the strategic roles of a variety of communications disciplines and combines these disciplines to provide clarity, consistency, and maximum impact through the seamless integration of individual discrete messages.

Considering that (a) the mass market can be fragmented into a multitude of mini-markets (with each mini-market requiring its own approach), (b) there is continuous proliferation of new types of media, and (c) there is growing sophistication of consumers, it is clear that there is definitely a need for marketers to utilize a wide range of communication tools to efficiently deliver messages to specific audiences. Marketers should therefore combine personal and non-personal communication channels to achieve maximum impact (i.e., employing multiple-vehicle, multiple-stage campaigns). Hence, it is clearly imperative for companies to move toward integrated marketing communications, and the absence of which results in uncoordinated communications and image diffusion.

A comprehensive integrated marketing communications plan can produce stronger message consistency. It can also help to build brand equity as well as create greater sales impact. Furthermore, it can unify the company’s brand images and messages as they come through multiple company activities. In simpler terms, IMC improves the company’s ability to reach the right customers with the right messages at the right time in the right place.